For a prominent market research agency specializing in the Media and Entertainment industry, conducting fortnightly tracker studies for a major gaming brand was a core activity. Their mission was to consistently monitor player engagement with new game releases and identify desired features or improvements. However, managing and extracting actionable insights from three years of continuous data, spanning over 125 waves of research, had become an overwhelming challenge.
The Challenge
The core problem lay in the sheer volume and complexity of the data. The agency’s insights team struggled to efficiently track wave-over-wave changes on key performance indicators (KPIs) across various dimensions: PC and Console device types, and three distinct geographical regions. Their reliance on large, unwieldy Excel files for this tracking meant constant, arduous manual navigation (panning left and right) across hundreds of columns to compare results, severely impacting efficiency and speed to insight.
The Solution
We developed an AI-based tool specifically designed to transform the agency’s market research analysis. This innovative solution takes raw tabular data from all research waves as input and automates the generation of analytics and insights for 10 key indicators, across all attribute levels and regions.
To cater to diverse user needs and analytical depths, we implemented two distinct prompting mechanisms:
Freeform Prompt:
This feature allows users to input descriptive text queries, enabling them to articulate complex analytical needs in natural language and receive tailored outputs.
Guided Builder:
For more structured analysis, the guided builder provides various levels of filters. This empowers users to precisely refine their queries, focusing on specific metrics, device types, regions, or waves, and generate targeted analytics and insights.
This dual-prompt approach significantly simplified the search and comparison of metrics across the vast number of waves, making data more accessible and actionable.
The Impact
The implementation of our AI-powered analytics tool delivered transformative benefits for the market research agency:
Accelerated Insight Generation:
The tool dramatically reduced the time and effort required to track wave-over-wave changes and identify key trends, allowing the insights team to focus on strategic analysis rather than data manipulation.
Strategic Decision Support:
By providing rapid, clear, and comprehensive insights on player engagement and desired features, the tool directly supported the gaming brand in making more informed decisions about new releases, features, and improvements
Enhanced Data Accessibility:
Complex comparisons that previously required tedious manual navigation in Excel are now effortlessly performed through intuitive AI prompts, making data more accessible to a wider range of team members.
Improved Accuracy and Consistency:
Automating the analysis process minimized the risk of human error associated with manual data handling in large spreadsheets.
Increased Team Productivity:
The insights team was liberated from repetitive data tasks, allowing them to dedicate more time to higher-value activities such as strategic recommendations and client consultation.
By leveraging AI, we empowered the market research agency to move beyond the limitations of manual Excel analysis, enabling them to deliver faster, more precise, and ultimately more valuable insights to their gaming client.
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